FAQ

Q: How can I contact you?

A: You can contact us using our contact us page.

You can also contact our customer service at: shop@the-straw-bag.com.

Q:  How long does it take for product delivery?

A:  For France order shipping time is 5 to 12 business days. For United States orders, shipping is free.  An expedited option is available which takes around 5-12 business days.  Please note there is an additional 2-3 days processing time.

Q:  How do I check my order status?

A:  Once your order is shipped, you will receive shipping confirmation with tracking number.  If you have trouble with tracking, please email us at shop@the-straw-bag.com

Q:  Where are your products made?

A:  Our products are made in China.

Q:  Are your leather bags made with real leather?

A:  No, our leather products are all made with synthetic leather unless stated otherwise in title and description.

Q:  Do you stand by your products?

A:  We stand by the quality of our products.  If you are not happy with your purchase, we will refund you.  Just return it to us in the original packaging and condition.

Q:  Do you offer free shipping?

A:  We offer free shipping on all orders.